Heather Wiech

University of Pittsburgh, 2008

Master of Public and International Affairs
Major: Human Security
Certificate of Advanced Asian Studies

University of Rhode Island, 2006

Bachelor of Arts
Major: Philosophy
Study Abroad: India

General skills

Analytical, Clear and concise writer, Self-starter, Team Player, Adapable.

Office skills

Policy writing, Database administration, Customer support, Job training/mentoring.

Computer skills

Microsoft productivity software (Word, Excel, etc), Adobe Creative Suite, Operating Systems (Windows, Mac, Linux).

Rhode Island National Organization for Women, 2010

Volunteer Legislative Analyst

• Searched Internet sources for related policy analyses and studies.
• Developed talking points to counter upcoming legislation.
• Prepared format for talking point source book.

Jewish Family & Children Service, 2008-2009

Refugee Services Intern

• Researched and outlined the department’s first volunteer policy manual.
• Organized and presented a Nepali cultural education seminar for staff.
• Reorganized case management filing system to expedite the Match grant auditing.

University of Pittsburgh, 2009

Graduate Research Assistant

• Profiled potential cybercriminals using Palantir program.
• Developed lists of social networking websites to collect data.
• Created models for member affiliation with the cybercriminal group.

American Power Conversion, 2006

Technical Support Representative

• Mentored newly hired technical support representatives.
• Advanced to second level support in a single month.
• Received several letters of gratitude for exceptional support and customer service.

Pro-Staff, 2002-2005

Lead Generation Representative

• Provided most leads for the sales team per year worth approx 3 million dollars.
• Provided sales training for new hires and lower performance representatives.
• Prepared the weekly sales report using Access, Siebel, and Excel.